Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 11 comments from 23 reviews.
5.0
Brilliant staff who were extremely helpful and knowledgable and above all, happy and friendly.
5.0
everyone was very friendly, never felt that I couldnt ask a silly question
5.0
I was pleased with the help from the dealer and how quickly the car was made after been ordered. It was the delay from my insurance company that didn't make me completely 100 satisfied.
5.0
It was a pleasant smooth experience
5.0
We expected a certain level of service and we certainly got it, Exceptional service from Kellie, well done
5.0
Excellent customer service
5.0
Very satisfied from start to finish.
5.0
sytner birmingham you should be really proud of all your staff they always go that extra mile to please had a great time and fun buying my new car
5.0
Kerrie Millin was fabulous from start to finish I could not reccomend her emough, excellant Even though we live 200miles from dealership and we never met nothing was too much trouble for her
Our service rating is 4.3
Our rating is based on 20 comments from 49 reviews.
4.0
Very friendly staff, cant do enough for you.
5.0
The service was very good, staff very friendly and helpful, nothing was too much trouble.
5.0
The customer focus of the guy was outstanding - I think it was Phil but Ray is also very good.
1.0
Dissatisfied with lack of communication at dealership regarding problems and the arrival of a part following 2 failed bookings
1.0
Didn't seem to care about the problems with the car, was told there was nothing wrong, booked car in again for several days and told I would be completely satisfied. Worst experience ever
3.0
as a driver who has a mini with an automatic transmission, when any work is required on my car you can never supply me with an automatic mini replacement vehicle. As the main dealership in Birmingham, why is this
2.0
Front of house Staff are very friendly and provide a good customer service.
4.0
There was some work that the dealer forgot but it is sorted now.
5.0
completely happy with the dealership performance and customer service
3.5
The dealership did their best with what they could work with.
5.0
Service manager Mike is always very helpful.
5.0
Visit was for a brake fluid change, service was great very efficient.
5.0
Good customer service, they pick my car up and bring it back which is great. Always polite and helpful
5.0
Extremely impressed with the level of service and the staff are very friendly and helpful
4.0
total failure of runflats
5.0
I required more info on MINI TLC XL price breakdown the info provided was a bit vague from the service advisor. I occasionally find it difficult to get the car booked in sometimes a 2 week wait improved recently though.
5.0
No problems what so ever, the process was very easy and efficient.
5.0
Very welcoming and they dealt with me very well.